BRICKS & MOSS PRE-ORDER POLICY
Pre-order: This means that the product is currently out of stock in our inventory and being made by the makers and artisans. A pre-order purchase is made the same way an in stock purchase is made, through the regular checkout process. You will see a pre-order button upon checkout if the item is indeed a pre-order item.
Why do we offer Pre-Order: Our items are hand made in small batches to preserve freshness and quality. The time it takes to make the product varies by the type of product and the maker. From Bricks & Moss placing the order to Bricks and Moss receiving the order, it can take between 3 days to 3 weeks. Because of this time frame, we want to ensure you are able to secure the product you want before it arrives to us!
How long will it take to receive my order: The delivery time frame will vary based on when Bricks & Moss placed the order prior to your purchase. You will receive an estimated time frame for delivery when you place your order. This time frame will depend on when Bricks & Moss placed the order with our makers and will be reflected in your delivery time frame notification.
Pre-Order cancellations/refunds: Please kindly understand, pre-orders cannot be cancelled/refunded once placed. However, we will gladly exchange your pre-order item for one we currently have in stock or issue a store credit that will be good for 1 year.
Why pre-order: Product sells out quickly and due to them being hand made in small batches, some products can take extra time to make. Pre-ordering an item ensures you secure your product and don’t risk it selling out shortly after it’s back in stock.
PLEASE NOTE: All dates for pre-orders are estimates. Bricks & Moss cannot guarantee dates on a pre-order as delays may occur from the maker and/or shipping supplier. Please be mindful when placing a pre-order purchase as we do not issue refunds outside of extenuating circumstances that are not in Bricks and Moss control. All pre-orders are processed and full payment is received. Your order will be shipped within 24 hours of arriving in our inventory at Bricks & Moss.
DELAYS: Bricks & Moss is not held liable for any unforeseen delays that may occur from a maker or shipping supplier. In the unfortunate event the product item becomes significantly backordered on the makers end or is no longer available, Bricks & Moss will issue a full refund.
For any further questions or concerns, please reach out to us at: firstname.lastname@example.org